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The WestAir vision is to be the best and most respected independent distributor of gases & equipment.

Our Mission is to provide the best Customer Service with well-trained, courteous employees, providing customer solutions, guided by hands-on leadership.

Below you'll find the WestAir Commitment to Customer Service summarized in 12 Points that you can count on from each WestAir employee.

  • Do what you say you’re going to do
  • Greet guests immediately upon arrival
  • Refreshments offered to all of our guests
  • Well stocked locations
  • Answer all telephones by the third ring
  • Maximum customer hold time is 20 seconds
  • Respond to all inquiries within 1 hour
  • First person who makes contact, owns the experience
  • Will-calls ready within 30 minutes
  • Same day delivery service available
  • Cylinders maintained above industry standards
  • The highest standard of professionalism from our employees, vehicles, and all facilities
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